About this role

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care.  To continue to shape the future of healthcare, we are looking for a (Senior) Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

In this role, you will 

• Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling  
• Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders 
• Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success 
• Collect feedback and proactively monitor and analyze our customer specific data sets to develop strategic action plans for upselling opportunities and identify churn risks 
• Visualize and present key performance metrics to customers to build a success story and convey the value propositions that ensure customer satisfaction and renewal 
• Create training materials for our customers

What you offer 

• Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector  
• Successfully completed technical, scientific, medical or business studies 
• Ability to manage multiple projects with different internal and external stakeholders 
• Very good communication skills and ability to present complex issues in an understandable way 
• Solution-oriented mindset & focus on getting things done 
• Excellent oral and written communication in German and good in English

What you get 

• High flexibility, variety in your tasks and the opportunity to take ownership 
• Ability to gain valuable hands-on experience in a startup backed by top European VCs  
• Motivating work environment with a diverse team that enjoys working together 
• Chance to shape significant parts of our customer growth story  
• Many perks & benefits as well as a great office in the heart of Munich  
• A competitive salary plus a virtual stock option package