The High-Tech Gründerfonds is a public-private venture capital investment firm based in Bonn, Germany. High-Tech Gründerfonds is an early-stage seed investor, focused on high potential high-tech start-ups.

HTGF

Germany

Munich

Avelios Medical

About this role
Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors &amp; nurses to provide their patients with the best possible care. &nbsp;To continue to shape the future of healthcare, we are looking for a (Senior) Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.
 
In this role, you will&nbsp;
<ul>
 <li>Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling &nbsp;</li>
 <li>Build strong and long-lasting relationships and maintain frequent engagement with our customers &amp; stakeholders&nbsp;</li>
 <li>Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success&nbsp;</li>
 <li>Collect feedback and proactively monitor and analyze our customer specific data sets to develop strategic action plans for upselling opportunities and identify churn risks&nbsp;</li>
 <li>Visualize and present key performance metrics to customers to build a success story and convey the value propositions that ensure customer satisfaction and renewal&nbsp;</li>
 <li>Create training materials for our customers</li>
</ul>
 
What you offer&nbsp;
<ul>
 <li>Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector &nbsp;</li>
 <li>Successfully completed technical, scientific, medical or business studies&nbsp;</li>
 <li>Ability to manage multiple projects with different internal and external stakeholders&nbsp;</li>
 <li>Very good communication skills and ability to present complex issues in an understandable way&nbsp;</li>
 <li>Solution-oriented mindset &amp; focus on getting things done&nbsp;</li>
 <li>Excellent oral and written communication in German and good in English</li>
</ul>
 
What you get&nbsp;
<ul>
 <li>High flexibility, variety in your tasks and the opportunity to take ownership&nbsp;</li>
 <li>Ability to gain valuable hands-on experience in a startup backed by top European VCs &nbsp;</li>
 <li>Motivating work environment with a diverse team that enjoys working together&nbsp;</li>
 <li>Chance to shape significant parts of our customer growth story &nbsp;</li>
 <li>Many perks &amp; benefits as well as a great office in the heart of Munich &nbsp;</li>
 <li>A competitive salary plus a virtual stock option package</li>
</ul>

Unfortunately, this job is not available anymore.

These might interest you as well