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(Senior) Customer Success Manager (f/m/d)

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35 - 90K €SeniorFull timeRemote
English - Upper intermediateGerman - Mastery
Health InformaticsSoftware BusinessB2BCustomer Support


About this role

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care.  To continue to shape the future of healthcare, we are looking for a (Senior) Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

In this role, you will 

  • Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling  
  • Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders 
  • Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success 
  • Collect feedback and proactively monitor and analyze our customer specific data sets to develop strategic action plans for upselling opportunities and identify churn risks 
  • Visualize and present key performance metrics to customers to build a success story and convey the value propositions that ensure customer satisfaction and renewal 
  • Create training materials for our customers

What you offer 

  • Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector  
  • Successfully completed technical, scientific, medical or business studies 
  • Ability to manage multiple projects with different internal and external stakeholders 
  • Very good communication skills and ability to present complex issues in an understandable way 
  • Solution-oriented mindset & focus on getting things done 
  • Excellent oral and written communication in German and good in English

What you get 

  • High flexibility, variety in your tasks and the opportunity to take ownership 
  • Ability to gain valuable hands-on experience in a startup backed by top European VCs  
  • Motivating work environment with a diverse team that enjoys working together 
  • Chance to shape significant parts of our customer growth story  
  • Many perks & benefits as well as a great office in the heart of Munich  
  • A competitive salary plus a virtual stock option package