(Senior) Customer Success Manager (f/m/d)
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General
35 - 90K €SeniorFull timeRemote
Languages
English - Upper intermediateGerman - Mastery
Skills
Health InformaticsSoftware BusinessB2BCustomer Support
Description
About this role
Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. To continue to shape the future of healthcare, we are looking for a (Senior) Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.
In this role, you will
- Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling
- Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders
- Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success
- Collect feedback and proactively monitor and analyze our customer specific data sets to develop strategic action plans for upselling opportunities and identify churn risks
- Visualize and present key performance metrics to customers to build a success story and convey the value propositions that ensure customer satisfaction and renewal
- Create training materials for our customers
What you offer
- Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector
- Successfully completed technical, scientific, medical or business studies
- Ability to manage multiple projects with different internal and external stakeholders
- Very good communication skills and ability to present complex issues in an understandable way
- Solution-oriented mindset & focus on getting things done
- Excellent oral and written communication in German and good in English
What you get
- High flexibility, variety in your tasks and the opportunity to take ownership
- Ability to gain valuable hands-on experience in a startup backed by top European VCs
- Motivating work environment with a diverse team that enjoys working together
- Chance to shape significant parts of our customer growth story
- Many perks & benefits as well as a great office in the heart of Munich
- A competitive salary plus a virtual stock option package
Apply now
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