Customer Service Manager (f/m/d)
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General
IntermediateFull time
Languages
English - AdvancedGerman - Mastery
Skills
Customer RequirementsCreative Problem SolvingStartupsCustomer Satisfactioncommunication skillsCustomer ServiceB2BCustomer SupportTechnical Assistance
Description
We are looking for a Customer Service Manager (f/m/d) to join our team and to take responsibility in an exciting startup environment and build the future of the HR industry with us together!
Role
- Manage and resolve daily client tickets to provide professional support for our business customers by phone and email
- Ensure that clients questions and problems are resolved properly and quickly
- Address challenging customers and problems that require escalation outside of the department
- Grow client relations and work closely with the tech team to identify bugs
- Work independently to master emailing best practices, our platform and the tools we offer customers
Requirements:
- Excellent knowledge of German and confident command of English
- Completed apprenticeship, preferably with an economic or technical focus
- At least first work experience in customer support, ideally in a B2B environment
- Very good communication skills
- Solution-oriented thinking and understanding of technical contexts
Benefits
- Working in a passionate international team
- Flexible working hours & part-time option
- Cool office at the center of Berlin
- Company events
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In order to upload your CV click here to select it or drag and drop it here.
Maximum size is 5MB
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